Part A |
3. Lodging and Processing of Complaints
4. Referrals in terms of Section 48 of the Act
5. Notice to affected parties of decision by Ombud to investigate
6. Procedure for Investigation
7. Format and Procedure followed in respect of an Investigation in terms of Section 14(2) of the Act
8. Procedure in respect of an Own Initiative Investigation
9. Request for Information and Production of Documents
13. Procedure before Commencement of an Inquiry
14. Mediation, Conciliation and Negotiation
17. Establishment and Maintenance of Lay Person's List
18. Monitoring in terms of Section 42 of the Act