(1)
| (a) | The Tourism Complaints Officer may on his or her own initiative or in response to a proposal from persons conducting business within a particular tourism sector, recommend to the Minister— |
| (i) | the accreditation of a particular scheme or arrangement established by or for a particular tourism sector to resolve tourist complaints; and |
| (ii) | the person responsible for the implementation of the scheme or arrangement. |
| (b) | Before making the recommendation the Tourism Complaints Officer, must— |
| (i) | consult persons conducting business within the particular tourism sector; |
| (ii) | publish particulars of the proposed scheme or arrangement and of the proposed accreditation for public comments; |
| (iii) | consider any comments received; and |
| (iv) | where appropriate, make any adjustments to the proposed scheme or arrangement. |
| (2) | A scheme or arrangement contemplated in subsection (1) must— |
| (a) | be consistent with the objects of this Act; |
(c) comply with such requirements as may be prescribed.
| (3) | The Minister may, by notice in the Gazette— |
| (a) | accredit a scheme or arrangement contemplated in subsection (1); and |
| (b) | amend or withdraw the accreditation on the recommendation of the Tourism Complaints Officer. |
| (4) | The Tourism Complaints Officer— |
| (a) | must monitor the effectiveness of any accredited scheme or arrangement; and |
| (b) | may require the person responsible for the implementation of an accredited scheme or arrangement to provide such information as may be reasonably necessary for the purposes of such monitoring. |
