The purpose of these Procedures Is to determine—
| (a) | the procedure to be followed for lodging complaints with the Commission; |
| (b) | the procedure to be followed for processing and screening complaints; |
| (c) | the procedure to be followed for rejecting, referring or accepting complaints; |
| (d) | the procedure to be followed for investigating complaints; |
| (e) | the procedure to be followed for the resolution of complaints; |
| (f) | the procedure to be followed for conducting hearings; |
| (g) | the procedure to be followed regarding appeals; |
| (h) | the procedure to be followed regarding conclusion of complaints; and |
| (i) | time frames regarding the handling of complaints; and |
| (i) | the procedure to be followed regarding the institution of legal proceedings. |
