Part 1 : Ombud Council
Part 2 : Recognition of industry ombud schemes
Part 3 : Powers of Ombud Council
Part 4 : General provisions
[Chapter 14 (sections 175 to 217) to take effect on 1 April 2020, per Notice No. 1130 of 2019, GG 42677, dated 30 August 2019]
