Consumer Protection Act, 2008 (Act No. 68 of 2008)

Chapter 3 : Protection of Consumer Rights and Consumers’ Voice

(1)	Any person may file a complaint concerning a matter contemplated in section 69(c)(ii) with the Commission in the prescribed manner and form, alleging that a person has acted in a manner inconsistent with this Act.

[Subsection (1) substituted by section 38 of Act No. 19 of 2014]

(2)	The Commission may directly initiate a complaint concerning any alleged prohibited conduct on its own motion, or—

(a)	when directed to do so by the Minister in terms of section 86(b); or

(b)	on the request of—

(i)	a provincial consumer protection authority;

(ii)	another regulatory authority; or

(iii)